Mobile Ordering for Restaurants

 

While Zing Mobile Apps has been serving the Convenience Store industry for over ten years, we recognize that local businesses need help NOW and we are happy to offer a solution.

It is a new landscape out there and whatever you can do to facilitate life and ease of ordering for your customers will reap good-will benefits and better business for you now and customer loyalty down the line. Zing Mobile Apps is now able to offer remote ordering for restaurants in a customer friendly app that is a win-win for both your business and your customers. 

Deciding to add mobile ordering to your business or restaurant is an important and timely decision and we want to make sure you are prepared and fully understand how it works and the benefits. Keep in mind that every aspect of the ordering process reflects onto your brand and affects how customers perceive it so doing it right is of the utmost importance. f

Instead of using third party delivery services, Zing offers restaurants the chance to control their own exclusive mobile app. This includes full control over  the entire ordering process from start to finish including your branding, menu, customer’s contact information, prices, and delivery process.You can also be confident that your customers information is 100% secure.

Customer’s user experience is very valuable- if a customer does not have a positive experience on your app (or with a third party delivery app) they will not return. Zing has been in the app business for over ten years and has designed an intuitive and easy to use interface for both customers and restaurant owners.

 

Important features for success:

  • Ability to make clear what is available and in stock to avoid abandoned orders

  • Personalized suggestions to increase ticket prices

  • Easy redemption of coupons and gift cards, if applicable

  • Ability to store credit cards for future purchases

  • Easy to use back end and ordering interface but still easy for employees to understand

  • Orders need to be correct as well as packaged safely and sustainably for best quality upon delivery or pickup

  • Survey after ordering to make it easy to review customer experience and respond

Benefits of your restaurant having Its own app:

  • Full control over the entire customer experience

  • No competitors on the same page

  • Many customers recognize the importance of supporting their favorite local businesses

  • Back end reporting to see data

  • Retain customer information to send promotional emails

  • Ability to send push notifications and offers straight to customer’s phone

  • Use employees as drivers, or team up with a local or 3rd party delivery company such as Postmates

How does it work?

  • You supply us with your restaurant’s menu, logos, store information, food photography and we will upload it into our back office software. Zing setup includes tutorial and customization assistance.

  • Menu information is fine tuned with individual item options and add-ons. Customers can also specify any special instructions or allergy information.

  • Customers can pay by debit or credit card through Stripe within the app. All payment is secure and encrypted.

  • Orders will be sent to your kitchen via a tablet connected to a small printer via API for fulfillment. Pickup and delivery options and methods can be specified by the customer and filled accordingly (curbside pickup, third party delivery, employee delivery, etc)